Order Cancellation Policy
At Tribe Industries LLC, we aim to provide our customers with the best service possible. However, we understand that circumstances may arise where you need to cancel an order. Please take note of our Order Cancellation Policy to ensure a smooth process.
Cancellation Process:
- Please call our staff at (657) 341-3490 during our office hours to cancel an order. We process your order electronically, and it may be processed when you 'complete purchase.' Therefore, it is essential to contact us immediately at 657.341.3490 if you wish to change or cancel your order. Please do not assume we will see your email in time, as we receive hundreds of email messages per day.
- We will make every effort to stop the processing of your order.
Cancellation Fee:
Due to the cost of processing refunds, there will be a 5% cancellation fee on all orders placed but canceled prior to shipping. This fee does not apply to returns and exchanges. Please refer to our Returns and Exchange Policy if your order has already shipped.
Confirmation and Refund:
Your order must be confirmed by a Tribe Industries LLC customer service representative if it has not yet shipped from our warehouse or the manufacturer or distributor. Once confirmed, you will be issued a credit or refund minus the cancellation fees within 7 business days.
Contact Information:
If you have any questions or concerns about our Order Cancellation Policy, please contact Tribe Industries LLC at support@tribeindustries.com
By making a purchase from Tribe Industries LLC, you affirm that you have read and understand this Order Cancellation Policy and agree to be bound by its terms. If you do not agree with any part of this policy, please refrain from making a purchase from Tribe Industries LLC.
Thank you for choosing Tribe Industries LLC. We value your satisfaction and are here to assist you with order cancellations.